Shipping policy
Shéép Shipping and Return Policy
At Shéép, we aim to deliver your orders to your door quickly and safely, and to give you the best possible shopping experience. Below you'll find all the details about our shipping options, delivery times, shipping costs and our return policy.
Shipping policy
Shipping costs
- Within the Netherlands: Standard shipping costs are €7.95 per order, regardless of the order amount.
- Within Europe: Shipping costs are €7.95 per order.
- International shipping: Shipping costs for international orders outside Europe vary. The exact shipping costs are calculated at checkout.
Delivery times
- Netherlands: Orders within the Netherlands are usually delivered within 1-3 working days.
- Europe: Delivery within Europe usually takes 3-7 working days.
- International: For countries outside Europe, delivery can take 7-14 working days, depending on the destination country and the shipping partner.
Please note: delivery times are estimates. During peak periods, such as the holidays, delivery may take longer.
Tracking your order
As soon as your order has shipped, you'll receive an email with a track & trace code so you can follow your order.
Not at home
If you're not at home at the time of delivery, the courier will leave a note or try to deliver the package to your neighbours. If that's not possible, you'll receive information about a new delivery attempt, or you can collect the package from a pickup point.
Delayed or missing packages
At Shéép, we do everything we can to deliver your order on time and safely. If there is a delay or your order is unexpectedly missing, please contact us right away at info@sheepones.com so we can find a solution together.
Return policy
Not completely happy with your purchase? No worries! At Shéép, you can easily return your products.
Return conditions
- Items can be returned within 14 days of receipt.
- Items must be unworn, unwashed and have their original labels attached.
- Sale items and custom-made products are not eligible for return.
- For hygiene reasons, certain items, such as underwear, cannot be returned.
Return process
- Register your return: Send an email to info@sheepones.com with your order number, the product(s) you want to return and the reason for the return.
- Packaging: Pack the items carefully, preferably in the original packaging, to prevent damage during transport.
- Shipping: Send the items to the return address you receive after registering. Return shipping costs are paid by the customer, unless the delivery was incorrect or the product is damaged.
- Receipt & refund: Once we've received and checked your return, you'll receive the purchase amount back within 14 working days via the payment method used for the order.
Exchanges
We currently don't offer direct exchanges. Want a different size or colour? Place a new order on our website and return the unwanted item under our return policy.
Damaged or defective items
Did you receive a damaged or defective item? Contact our customer service within 7 days of receipt at info@sheepones.com so we can resolve it for you as quickly as possible.
Contact Questions about your order, shipping or returns? Feel free to contact our team at info@sheepones.com. We're happy to help!
Thank you for your trust in Shéép! We hope you enjoy your purchase and look forward to your next order.
